Yes, this is the legal stuff. We know it is tedious, but it’s also important, so please read before placing your order.
Personal information we collect
When you visit our site, we collect various types of information including personal information as detailed in the Promotion of Access to Information Act (“PAIA”), Act 2 of 2000, and as detailed in Section 1 of The Electronic Communications and Transactions Act (“ECTA”) 25 of 2002. When you make a purchase or attempt to make a purchase through our site, we collect, store and use personal information provided by you including your name, billing address, shipping address, payment information (including credit card numbers), email address and phone numbers. We refer to this information as “Order Information”.
We also automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed in your device. As you browse the site, we collect information about the individual web pages or products that you view, what website or search terms referred you to the site and information about how you interact with the site. We refer to this information as “Device Information”.
We collect Device information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identified? Cookies cannot be used to run programs or deliver viruses to your computer. You can accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of our site.
For more information about cookies and how to disable cookies visit https://wwwallaboutcookieslorg.
“log files” track actions occurring on the site, and collect data including our IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
“web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the site.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or confirmations). Additionally we use the Order Information to communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information and advertising relating to our products and services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular your IP address) and more generally improve and optimize our Site for example by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns.
We will not use or disclose any sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Sharing your personal information
We will only share your personal information with third parties to comply with applicable laws and regulations, or respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
The Pink Flamingo (Pty) Ltd voluntarily subscribes to Section 51 of ECTA to treat personal information received by us for no other use. We do however reserve the right to use Google Analytics to help us understand how customers use the Site (you can read more about how Google Analytics uses your personal information here : https://google.com/intl/en/policies/privacy. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) education page at https://networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Responses to Inquiries and Customer Surveys
When customers send email inquiries to us, the return email address is used to answer the email inquiries we received. We will not use the return email address for any other purpose and will not share your return email with any third party.
We may from time to time conduct customer surveys and encourage customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we can provide them to you. Your responses remain confidential even if the surveys are conducted by a third party and participation is voluntary.
Do not track Please note that we do not alter your Site’s data collections and use practices when we see a Do Not Track signal from your browser.
Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Minors and protecting Children’s privacy. This site is not intended for individuals under the age of 18 and use of this site by minors are restricted. Protecting children’s privacy is especially important to us and it is our policy to comply with the Children’s Online Privacy Protections Act of 1998 and all other applicable law. If you are a parent and you become aware that your child has provided us with personal data, please contact us so that we can take steps to remove that information for us
Contact us For more information about our privacy practices, if you have any questions, or if you believe we failed to comply with Section 51 of ECTA and would like to make a complaint, please contact us by email or by email using the details on our website under contact details.
The Pink Flamingo (Pty) Ltd will review your complaint and within reasonable time respond to your complaint by informing you of any corrective action taken, if any.