ORDERING AND SHIPPING POLICY
Ordering your product
Please allow 5 – 7 working days for nationwide shipping.
Step1: You will be required to register as a user on our online store to make the transactions valid and secure.
Step 2: An order is placed by adding an item to your “cart”.
Step 3: Follow the process to checkout, which allows for the order to be finalized.
Step 4: To complete the order, the Customer is then required to complete the Credit Card payment or to make an Electronic Funds Transfer (EFT) into our account. Proof of payment must be forwarded to us at email@example.com.
Orders will be received and recognized by The Pink Flamingo (Pty) Ltd through an email link. The receipt of an order is not immediate and can take up to 24 hours (during business days) from the time of which the order was placed to reflect and we require a further 24 hours to allow for processing and packaging. You will receive an update within 48 hours of placing your order. This is applicable for credit card payments. EFT payment will only be accepted and processed once we receive the proof of payment.
Upon receipt of an order, an invoice will be sent via email to the Customer; such an invoice will contain the price of goods ordered and delivery charges (where applicable). We are not registered for VAT, banking details (if you selected the EFT payment option) and shipping details (if applicable) will be displayed on the order form that is sent to you via email.
Goods will only be dispatched and released once funds reflect in our Bank Account. The order will be dispatched on the first available Courier Service. Kindly note that goods remain the property of The Pink Flamingo until paid for in full.
Please make sure the product you are ordering are priced within the constraints of similar products, some errors or omissions may happen, (not very often) and we will treat the incident as a refund, if it was due to an error on our part.
Please send us an email is you are unsure of the product you want to order.
Limitation of stock
In the event of insufficient stock relating to a Customer’s order, an email will be sent to notify you prior to processing the order. It can take 4 – 5 working days to get a standard stock order ready. We advise customers not to send couriers to collect their orders without confirming that their parcel is ready for collection. If you are looking for your products urgently, please confirm the availability of the stock prior to placing your order.
Use of this online store
The use of the online store called The Pink Flamingo (www.thepinkflamingo.co.za) is at your own risk, and you will be liable for any order made under your name. Should you place an order on this website we accept your agreement to comply with our Terms and Conditions.
Images of Products
We made a real effort to display our products as accurately as possible on the website. But due to technical differences between computers our colours may not display exactly the same colour on your computer screen. We cannot guarantee the colour and proportion which are displayed on the computer monitor at the time at which the order is placed, as a computer monitor’s colour and proportion may vary from monitor to monitor.
Be aware that colour of oils, tinctures, or syringes, may vary slightly from batch to batch. This is to be expected and is of no cause for concern.
All deliveries will be made by a Courier Company nominated by The Pink Flamingo (Pty) Ltd that typically ships with a (1-2 working day) service for Johannesburg, and Pretoria clients, and a road freight (3-5 working days) service for any other National address. The Pink Flamingo (Pty) Ltd covers the goods for Transit Insurance through our nominated Courier.
It may take between 4 – 5 working days to ship in stock and available products, you will be notified if your product ordered is “out of stock”, and the lead time for your replacement order. If you are unsure, please feel free to inquire about your purchase at firstname.lastname@example.org